Senior Administrator - SEND

Our Values

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

About the team we are recruiting to

Coventry's 0-25 Integrated SEND Team are a creative, connected and forward-thinking service.  Together with our families and partners in schools, settings, the NHS and third sector, we have driven change that has pushed us to the cutting edge of SEND.  This includes embedding co-production across all areas of service delivery.  This service has responsibility for a range of important statutory educational work within Coventry.  

Each and every role within the team is critical as it enables us to offer an excellent and cohesive service to the families and children of Coventry.

We are here to deliver the aspirational challenge set to us by young people with SEND and their families: ‘To Lift the Cloud of Limitation and enable them to enjoy an ordinary life’.

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

What is the job role?

We are looking to recruit a highly motivated, person-centred administrator to join our team   to ensure the efficient day-to-day operation of our admin processes.

The role is varied and fast paced with conflicting deadlines, you will need to be able to prioritise workloads effectively and work calmly under pressure.  

It is a rewarding, and often challenging role as you will be the first point of contact and will need to be able to communicate via email/telephone, clearly and transparently with families, Health & Social Care, and educational settings. You will be part of a back office team whose focus is on enabling children and young people with special educational needs to achieve the best long-term outcomes possible.

Who are we looking for?

The successful candidate will have:-

• Good working knowledge and experience of using IT systems including Microsoft Office packages (Microsoft Word, Outlook, Excel, Teams)
• Ability to multi-task and work under pressure
• Experience of data input and data protection/GDPR
• Experience of working in a fast paced, customer focused environment
• Excellent customer service skills and the ability to communicate effectively with a broad range of stakeholders including, colleagues, partnership organisations, children/young people, parents and carers, via telephone or written communication

You will need to be highly literate with at least GCSE (or equivalent) qualifications in English as this role involves dealing with a wide range of people, you must be able to communicate with a range or stakeholders including families, young people, schools, colleges, health and social care both verbally and in written communication.  At all times you will be able to demonstrate a ‘person centred’ approach.

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you. 

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

You will have the opportunity to demonstrate your admin skills prior to the interview.

For full details on the application process please read the attached document labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.

Interview date(s): 26th & 27th November 2024

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies