Covid-19 Welfare Caller - Casual Posts

Our Values

It’s great to know that you are interested in working with us at Coventry City Council. As a prospective employee, it is important that everyone who works for us is committed to our One Coventry values and shares our commitment to becoming a more diverse and inclusive organisation. 

Our Values are:

About the team we are recruiting to

We have an exciting opportunity where you can be part of a team working in response to Covid-19.

Nationally, we are all asked to follow Public Health or Dept of Health and Social Care government guidance to stay safe and manage our response to Covid-19. This was in response to the initial return to workplaces, shops and local businesses and following further lockdowns it is even more important that we all continue to follow the guidance to protect ourselves and the people around us.

One of the many actions taken by the Council in response to this, has been to create a Welfare Call team to support local people that are self-isolating and undertake local contact tracing as part of the NHS Test & Trace service.

What is the job role?

Casual Worker Opportunities

Initially from January 2022 to March 2022.

Service hours: Weekdays 9am – 6pm, Weekends 9am – 5pm

The Welfare Callers provide telephone calls and door knocking to support the welfare of those that are self-isolating and undertake local contact tracing as part of the NHS Test and Trace effort to support the city’s coronavirus pandemic response. So far, our callers have made over 15,000 welfare phone calls to the people of Coventry to help look after the city. The team will maximise the chances for our residents, communities, and businesses to thrive while minimising the level of inconvenience and disruption to their lives. The role includes:

• Making the NHS Test and Trace phone calls.

• Making Coventry City Council welfare phone calls to people who have tested positive for COVID-19.

• Door knocking people who have tested positive for COVID-19 for welfare checks or if they have not answered NHS Test and Trace phone calls.

The Welfare Call Team will operate for 7 days per week – that is, including weekends and holidays. Staff will be given hours to ensure the service is staffed equally across the whole week.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Who are we looking for?

We are looking for people who are:

• Passionate about delivering excellent customer service.
• Have knowledge of the standard Microsoft package (particularly Excel, Outlook, Teams and Word) and are willing to learn new computer systems.
• Well-developed communication skills.
• Enjoy working as part of a team.
• Have experience handling difficult conversations to achieve a productive outcome.
• Able to stay on top of constantly changing COVID-19 rules and guidance.
• Willing to engage in a constantly evolving team where work will develop and may include work out and about in the community.

Please note, this job may close early once sufficient applications have been received.

Please also note, previous applicants need not apply.

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'

About Coventry

Coventry is a lively, multicultural city, which embraces old and new. Around the modern city centre there are traces of history everywhere – in the old city walls, the timber-framed buildings and the reconstructed medieval Spon Street. But Coventry has always had an eye on the future, and is now firmly focused on regenerating and re-inventing itself to meet the challenges of the 21st Century. With major developments and new projects taking place right across the city, Coventry City Council is the place to be!
There's a huge buzz about the city – Coventry ranks as the 8th best city to live, work and do business in the UK, and is the UK City of Culture 2021 ! We believe this will help put Coventry on the map for all the right reasons. You can feel the sense of local pride throughout the city as we build towards this momentous year. It also offers a unique, once-in-a-lifetime opportunity to those joining us to play their part in it.
We genuinely believe that Coventry City Council is a special place. You will be joining Coventry City Council during an exciting time to become part of a team that contribute to achieving our visions for the city. We have made our council a place where we look after our people, making sure you're happy in your work and given everything you need to succeed. We've created friendly, welcoming workplaces where everyone is working towards the same cause, providing the best possible services for the city of Coventry.
As a council with improvement at its heart, we’re committed to making life better for the people who live and work in Coventry. We’re equally concerned with the quality of life enjoyed by our people, so by joining us, you won’t just be helping the community, you’ll be helping yourself too.
Not only do you get to work alongside great people that are helping to improve services for our community we offer great benefits too! For your valued contribution we will provide a fantastic benefits package.